How can businesses ensure their translations are both accurate and aligned with their brand values? This is where AI translation tools offer a powerful solution.
In this article, we’ll explore how a user from the financial services industry utilized these tools to deliver accurate translations of account-related communications.
Personalized communication through translation is a cornerstone of building trust in the finance industry. In the past, translating financial documents was a time-consuming process that relied heavily on finance-specialized translation professionals to ensure accuracy and conduct rigorous quality checks.
Today, modern translation tools have revolutionized this process, enabling near-instant translations—an invaluable asset for addressing time-sensitive financial matters. These tools empower financial institutions to uphold transparency and responsiveness, two critical pillars of customer trust
These tools provide personalized, clear, and timely communication in their clients' preferred languages, enhancing the overall customer experience. As a result, clients feel valued, understood, and confident in the services they receive.
One possible reason this user chose to test Tomedes AI tools is not just because they are free to use, but also because they were developed by translation professionals who recognized the need to make high-quality AI translation tools more accessible to the public.
The financial sector presents unique translation challenges due to its specialized terminology, strict regulatory requirements, and the need for clear communication across diverse cultures. Financial institutions rely on accurate translations to build trust with clients, ensure compliance, and deliver effective services. The following challenges highlight why financial translation is a complex but critical process:
Read more: Financial Translation: A Comprehensive Guide
Translation quality isn’t just about accuracy—it’s about following guidelines, maintaining brand consistency, and meeting industry regulations. Tomedes’ AI tools, like the Translation Guideline Adherence Checker and Quality Assurance Tool, ensure translations meet these standards. Here’s how one user leveraged these tools to deliver precise, compliant Turkish-to-English financial translations:
Tomedes implemented the Translation Guideline Adherence Checker to verify that all translated scripts complied with specific financial and customer service guidelines. This tool ensured consistency with the client’s communication policies and regulatory standards.
Here’s an example of how our anonymous user ensured the accuracy of their Turkish-to-English translation:
After going to the “AI Translation Tools” page on the Tomedes website, this particular user selected the Translation Guidelines Adherence Checker. It leveraged this tool to evaluate a Turkish-to-English translation of a professional email. The platform provided an intuitive interface that compared the source text, translated text, and the specified guidelines:
Source Text and Translation: The user inputs a formal email discussing discrepancies in financial records. The translation was displayed side-by-side, enabling a direct comparison.
Guidelines: The tool ensured the translation adhered to guidelines emphasizing accuracy, clarity, and a respectful tone. This alignment is crucial for business correspondence.
By using this tool, the user efficiently verified the translation's compliance with professional standards, ensuring it was both accurate and appropriate for the intended context.
In this image, the tool presents its output, confirming 100% compliance with the defined guidelines and reporting no deviations in the translation.
Compliance Score: The perfect score reassured the user that the translation met all requirements, including linguistic accuracy and tone consistency.
Feedback: The "No deviations found" output provided a clear indicator that the translation was ready for use, eliminating the need for further adjustments or corrections.
This tool saved the user time by automating quality control and ensured that the translated email was professional, polished, and fit for business purposes. This tool saved the user time by automating quality control and ensured that the translated email was professional, polished, and fit for business purposes.
Read more: Tomedes Launches Free AI Checker Tool for Translation Guideline Adherence
Our anonymous user aimed to further ensure quality by choosing the Translation Quality Assurance Tool as the next step in their post-translation process. This tool was used to assess the fluency, grammar, and style of the translated scripts, ensuring they were polished, professional, and easy for English-speaking customers to understand.
Check out this link to see a sample of how the user utilized this tool, as shown in the image below:
As shown in the image above, the user leveraged the Translation Quality Assurance Tool to evaluate the quality of a Turkish-to-English translation. The tool provided an overall score of 8.8 (Good), with detailed assessments across key criteria such as style, fluency, grammar, accuracy, and terminology.
Style: The translation maintained a formal and respectful tone, preserving the original intent of the Turkish text.
Fluency: The English version flows naturally, making it easily comprehensible and professional.
Grammar: High marks for being grammatically correct, with appropriate sentence structures for formal communication.
Accuracy and Terminology: Minor recommendations were given, such as using "financial statement" instead of "balance sheet" for better terminology alignment.
The user likely leveraged this feedback to refine the translation further, ensuring it meets both professional standards and the intended context.
The user then reviewed the tool’s comprehensive report to gain deeper insights into areas for improvement. This detailed analysis offered granular evaluations for each category, complete with scores and actionable recommendations:
Style (Score: 9): Praised for maintaining formality and politeness, including the use of "Dear Mr. Ahmet."
Fluency (Score: 9): Smooth readability and clarity were highlighted as strengths.
Grammar (Score: 9.5): Exceptional grammar usage, with no spelling or structural errors.
Accuracy (Score: 8.5): Suggested improvements for translating "11-month balance sheet" as "financial statement" to better match standard financial terminology.
Terminology (Score: 8): Although correct, minor adjustments (e.g., "financial statement") could enhance domain-specific accuracy.
After reviewing these specific recommendations to fine-tune the translation, the user used it to ensure optimal quality for professional purposes. The detailed breakdown allows for pinpointing areas of improvement without reworking the entire text, saving both time and effort.
Read more: Enhance Translation Quality with the Tomedes Free QA Tool
Tomedes AI tools played a pivotal role in helping the financial service provider maintain clarity, consistency, and regulatory compliance in their customer service scripts. This case underscores the essential role of specialized translation tools in the finance industry, where precision and professionalism are paramount. By streamlining communication, Tomedes’ AI solutions ensured that customer interactions were not only clear and informative but also fully compliant with legal standards, strengthening trust and fostering long-term client loyalty.
Curious to see how Tomedes' free AI translation tools can transform your communication? Give them a try today and share your feedback! Your insights are invaluable in helping us improve and develop even more effective solutions for your translation needs. Click here and start translating now!
Looking for more than just AI-powered translations? At Tomedes, we combine advanced AI translation technology with personalized multilingual solutions crafted to meet your specific needs. Whether it's financial, legal, or creative content, our team ensures your message is accurate, culturally relevant, and impactful. Experience translation solutions designed for you—get started with Tomedes today!
Clarriza Mae Heruela graduated from the University of the Philippines Mindanao with a Bachelor of Arts degree in English, majoring in Creative Writing. Her experience from growing up in a multilingually diverse household has influenced her career and writing style. She is still exploring her writing path and is always on the lookout for interesting topics that pique her interest.
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