Quality at Every Step:  The Tomedes Guarantee

Fully ISO-Certified

Tomedes' commitment to quality is recognized by ISO, the International Organization for Standardization – the highest authoritative non-government body for developing global industry standards. Tomedes holds ISO certification in three categories directly relevant to language service providers: ISO 17100:2015 (translation services), ISO 18587:2017 (machine translation post-editing), and ISO 9001:2015 (quality management systems).

Full details are available on the ISO Certifications page.

Tomedes' Three-Part
Approach to Quality Assurance

Quality at Tomedes requires a holistic perspective – pursued at every step of the process, not just during translation. Tomedes' three-part quality assurance approach covers what happens before a project begins, throughout its execution, and after delivery.

Comprehensive Vendor Management Process

Quality begins before a project starts. Tomedes' vendor management team has built a network of 20,000+ professional translators through rigorous sourcing – selecting translators with both bilingual proficiency and relevant subject-matter expertise across legal, medical, technical, and other specialized fields.

Every translator in the Tomedes network has been verified through background checks confirming qualifications, and assessed through routine skill tests to establish the quality of their work. The right translator for each project is matched based on language pair, subject matter, and document type.

The Tomedes Quality Assurance Cycle

The Tomedes standard QA process applies multiple automated and human checks before final documents are delivered. Quality management tools including xBench and Tomedes' own proprietary systems run automated checks at each stage; any issues are returned to the assigned translator for correction before proceeding.

The full QA suite includes optional additional review by a second professional translator and LQA (Linguistic Quality Assurance) review. The process is detailed in the workflow steps below.

Translationfor alignment

• Step completion

QA Checksfor alignment

• Tech team runs automated QA checks (in-CAT or external tools such as Xbench)
• Translation is bounced back to the linguists if necessary, to make sure only False Positives are left

Reviewfor alignment

• The translation is sent for Review to check instructions compliance (non-translatables, TB, Style, Glossary, etc.)

Review (Optional)

• The translation is sent to an external proofreader or editor

Automated
QA Check

• Run by tech team (in-CAT or external tools such as Xbench)

LQA
(Optional)

• The translation is sent to an external proofreader or editor

Hand back
to the PM

• That runs a final check to see project adherence

1. Translation

• Step completion

2. QA Checks

• Tech team runs automated QA checks (in-CAT or external tools such as Xbench)
• Translation is bounced back to the linguists if necessary, to make sure only False Positives are left

3. Review

• The translation is sent for Review to check instructions compliance (non-translatables, TB, Style, Glossary, etc.)

4. Review (Optional)

• The translation is sent to an external proofreader or editor

5. Automated <br /> QA Check

• Run by tech team (in-CAT or external tools such as Xbench)

6. LQA <br /> (Optional)

• The translation is sent to an external proofreader or editor

7. Hand back <br /> to the PM

• That runs a final check to see project adherence

Quality assurance at Tomedes is an iterative process. Tomedes' professional translators undergo routine audits of completed work and receive structured feedback project to project, ensuring standards are maintained and continuously improved.

1-Year Quality Guarantee

Tomedes' commitment to quality does not end at delivery. Every language project is covered by the 1-Year Quality Guarantee: any errors identified within 12 months of delivery are corrected promptly at no additional cost.